Published
-
Written by
-
Edited by Jessica Johansen
-
Reviewed by Kristyn Grewell
Written by Ashley Simon
Edited by Jessica Johansen
Reviewed by Kristyn Grewell
Key takeaway: Redfin is a reputable discount brokerage that offers impressive savings, but you’ll need to buy and sell with Redfin to get the most value. We recommend comparing Redfin with other top discount brokers that might offer bigger savings.
Listing Fee
Active Since
Buyer Savings
Our take
Locations
Company details
Redfin is an established discount brokerage that offers impressive savings — especially if you buy and sell with the brokerage. But some of its agents are inexperienced. And while Redfin’s tech-focused approach comes with some neat features, it also means you may get less hands-on support than you need.
Pros
- Competitive 1.5% listing fee.
- Extras like 3D walk-throughs can help sell your home.
- Extra savings if you buy and sell with a Redfin agent.
Cons
- High minimum fees in some markets.
- Some customers report a lack of one-on-one support.
Redfin is available in major markets in Washington D.C. and the following states: Arizona, Arkansas, California, Colorado, Florida, Hawaii, Illinois, Indiana, Maryland, Massachusetts, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia.
- Full-service discount brokerage
- Founded in 2006
- Sellers pay a 1.5% listing fee to their agent after the home has sold, or 1% if they also bought a home with Redfin
- Sellers are responsible for paying a competitive buyer’s agent commission, usually 2.5-3% depending on the market
- Redfin has a 4.8/5 rating across 156,120 reviews
- Not accredited through the Better Business Bureau
- Agents offer the following services free of charge: comparative market analysis (CMA), staging advice, professional photography, MLS listing and description, for-sale lawn sign, and open house hosting
- Agents will review offers and help you negotiate terms to get the best deal
- Each home will be listed with a 3D walkthrough tour
- Redfin also has a mortgage company called Bay Equity
» JUMP TO: Alternatives | Customer reviews | How it works | Agent quality | News | Bottom line
Who Redfin works best for
The platform is ideal for those who want a more tech-driven approach to real estate – Redfin leverages its popular search app and other digital tools to streamline the buying and selling process.
Redfin’s 1.5% listing fee offers substantial savings compared to the standard 2.5-3% most traditional realtors charge. However, Redfin may not be the best fit for those seeking personalized, high-touch service, as some customers have noted that Redfin agents are often less involved than traditional agents.
Additionally, Redfin’s services can vary based on location, and in some markets, you may be assigned a Redfin Partner Agent, not a Redfin employee.
Also, remember that Redfin isn’t the only option for saving on commissions. Exploring alternatives may offer similar savings.
Real Estate Witch can connect you with top-rated agents who offer a 1.5% listing fee from trusted brokerages. Fill out this form to start comparing agents in your area today.
Redfin vs. top alternatives
| Company | Our Rating | Listing Fee | Availability | |
|---|---|---|---|---|
|
Best overall
Clever Real Estate |
Our rating
|
1.5%
Min. $3,000
|
Nationwide
|
Find Agents |
Redfin |
Our rating
|
1.5%
Min. fee varies
|
26 states
|
Learn more |
Ideal Agent |
Our rating
|
2%
Min. $3,000
|
Nationwide
|
Learn More |
UpNest |
Our rating
|
Varies by agent
Avg. 2.2%
|
Nationwide
|
Learn More |
Redfin stands out among discount brokerages due to its competitive 1.5% listing fee and tech-driven approach, which includes features like 3D walkthroughs and an intuitive home search platform.
However, it ranks slightly lower than competitors like Clever Real Estate because Redfin’s services can vary by location, and some of its agents may lack the experience of traditional realtors.
Clever, for example, offers a nationwide 1.5% listing fee and works exclusively with top-rated agents from leading brokerages like RE/MAX, providing more consistency in agent quality and support.
Redfin reviews: What customers say
| Review site | Rating |
|---|---|
| Better Business Bureau | 1.1/5 (56 reviews) |
| Consumer Affairs | 1.5/5 (140+ reviews) |
| Redfin.com | 4.8/5 (155,000 reviews) |
| Yelp | 2.3/5 (21 reviews) |
| Average rating | 4.8/5 (155,000+ reviews) |
Redfin reviews show a mix of positive and negative feedback. Here’s an overview of key trends:
✅ What customers love
Low fees. Many sellers rave about Redfin’s 1.5% listing fee, often saving thousands compared to traditional brokers.
I interviewed four real estate agents to sell my home. I chose Redfin and was told by the full service realtors that I would be disappointed with my decision. I wasn’t! The house sold in three weeks at the price I wanted. We had 20 people come through looking at the property. I SAVED $17,000 in commissions since Redfin only charged a 1% commission and 2-1/2% buyers commission. Redfin did a full virtual filming of my house and took numerous photos…Redfin in my opinion, is the Amazon of the Real Estate industry. – Peter, Cape Coral, FL, Yelp
User-friendly technology. Redfin’s home search app is widely praised for its real-time updates and easy navigation, helping buyers and sellers stay competitive.
The fact this app actually updates so quickly on the status of homes is a God send. If I find them on here, I know it’s still available. Homes are going under contract within hours of being listed in my area, so this will save my poor realtor from the constant texts asking about homes that are long gone. – Elisa, Google
Professional agents. Positive reviews often highlight strong communication and quick sales, with agents providing solid support throughout the process.
Ms. Veronica Munez is the best real estate agent of my experience in 5 different home buying and selling experiences! Unlike another real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I ever met. – Retsuko B., Honolulu, HI, Yelp
❌ Common complaints
Less personal service. Some customers feel Redfin’s agents are more focused on closing deals quickly than on offering personalized support, especially during negotiations or inspections.
I used Redfin for my first home purchase. While they do offer you some discounts, my agent was very hands off. She did not offer any advice on negotiations once the inspection came back and also recommended I move up closing at the request of the seller without receiving any concession from the buyer. Ultimately, in hindsight I can see their greatest priority was closing the sale rather than being my advocate. – Joseph, Denver, CO, Google
Inconsistent agent quality. Complaints about agents not being responsive or making the process feel rushed are common in certain areas.
The process has been an absolute nightmare. My first agent quit on me and didn’t tell me. I get a call from another agent introducing himself as my new agent. I had to submit the same documentation to them 4 times. They do nothing to “represent” you. I did all the leg work in regard to make sure the process was in order. I feel robbed to pay them a substantial commission… – Bill K., Charlotte, NC, Yelp
In-house services. Redfin’s mortgage and title services may not offer the best value, with some customers recommending shopping around for better rates.
How Redfin works
Selling with Redfin is similar to using a traditional brokerage, but with added savings. You can choose between Redfin’s standard Full Service package or opt for premium services.
If you both sell and buy with Redfin within 12 months, you’ll receive a 0.5% rebate on your listing fee, further increasing your savings.
As a seller, you can expect the following services:
- Comparative market analysis (CMA)
- Pricing guidance
- Staging advice
- Professional photography
- Listing description and MLS listing
- For-sale yard sign
- Open house hosting
- Guidance during due diligence (inspections, appraisals, financing)
- Help evaluating offers and negotiating terms as needed
- Support throughout closing
With the standard package, your Redfin agent—or a team member—supports you throughout the entire process. This includes the above-mentioned services: Pricing guidance, professional photography, 3D virtual tours, hosting open houses, reviewing offers, negotiation help, and managing closing coordination.
However, Redfin agents may offer less hands-on support than traditional agents. While the savings can be significant, sellers seeking more personalized service may want to explore other low-commission options. You can use our free tool to get matched with agents in your area who work for only a 1.5% listing fee.
Additional Redfin services
How much can I save with Redfin?
| Redfin’s listing fee | 1.5% of home sale price |
| Nationwide average listing fee | 2.83% of home sale price |
| Amount saved with Redfin | 1.3% of home sale price |
Redfin charges a 1-1.5% listing fee, roughly half the nationwide average of 2.83%. If you also buy a home with Redfin, your listing fee drops to just 1%.
However, Redfin’s minimum fees in some markets may reduce your savings, especially if your home is priced on the lower end. For example, selling a $300,000 home in Austin could cost you $5,500 (1.8%) because that’s the minimum fee it charges.
Additionally, you may still need to cover the buyer’s agent commission, which typically ranges from 2-3%, bringing your total commission to 4-4.5%. Due to the NAR settlement, buyers now negotiate commissions directly with their agent, though they may still ask the seller to cover part or all of the commission.1
💰 Want to pay less in realtor fees? Use our free agent finding tool to connect with local realtors who charge a 1.5% listing fee (half the usual rate). Fill out a short form, and compare agent matches from your inbox.
Redfin agent quality and selection
Sellers and buyers are assigned a “lead agent” who is fully licensed to guide them through key aspects of the sale or purchase.
While many of these lead agents are experienced and high-performing, Redfin’s minimum qualifications only require an active real estate license and either 10 transactions in the past year or 20 lifetime transactions. This makes it important to thoroughly vet your agent to ensure they have the experience needed for your situation.
Redfin has nearly 2,000 agents across 100 markets in the U.S. and Canada. While Redfin generally offers a larger pool of agents in its markets than local or regional brokerages, it has fewer options than services like Clever Real Estate and UpNest. In large metro areas, you may find 15–20 Redfin agents to choose from, whereas smaller cities might only offer 1–2.
Note: If Redfin agents aren’t available in your area, their Agent Finder tool may suggest Partner Agents, who are local agents affiliated with Redfin. However, these Partner Agents may not offer the same 1.5% listing fee as in-house Redfin agents. You might need to check external platforms like Zillow or Realtor.com for a more comprehensive understanding of their reviews and performance.
Redfin news and updates
Bottom line: Should I use Redfin?
If Redfin has a franchise location close to you, it’s probably worth checking out. It’s a well-known brand, has some highly experienced agents, and charges about half the typical listing commission.
However, it’s important to work with a real estate agent who understands your local market. We recommend looking at 2-3 local agents: compare their customer reviews and recent sales history to choose the right fit for you.
FAQ about Redfin
How does Redfin work for sellers?
On paper, selling with Redfin is similar to using a traditional realtor. Redfin will market your home on the MLS, help you negotiate with buyers, and help coordinate the closing process. However, the customer experience may feel a bit more impersonal. Redfin agents work as teams, and they may pass you off to a different team member at different stages of the buying or selling process.
How does Redfin work for buyers?
Buying with Redfin is a lot like using a traditional realtor, although you'll handle more of the process virtually. You'll browse homes, schedule tours, and complete paperwork through the Redfin app and website. Your main point of contact will be your "lead agent," who will help you write offers and negotiate with sellers. However, your lead agent may send other team members to accompany you on home tours.
Why is Redfin bad for some customers?
Redfin's hands-off service model and mixed agent quality make it a less-than-perfect option for some customers. Additionally, while Redfin has nationwide brand recognition, its savings are relatively middle-of-the pack compared to its top competitors.
Should I use Redfin to sell my house?
If saving on real estate commission is your top priority, Redfin is worth considering. Its 1.5% listing fee isn't the best commission rate available, but nationwide brand recognition and a proven business model make it less risky than some of its newer competitors. Want to save even more? Find 1% commission real estate companies.
Can I trust Redfin?
Redfin is a legitimate company with licensed real estate agents across most of the U.S. It offers savings for most sellers compared to the cost of traditional real estate agents. However, the company relies heavily on technology, so you may receive less hands-on support than you would with a conventional realtor.
Does Redfin really save me money?
Redfin’s fee for listing a house is 1.5%, which is about half of what a traditional agent would charge. You get even more of a discount when you buy and sell with a Redfin agent. However, Redfin charges minimum fees. If you're selling at a lower price point, those minimum fees may make Redfin cost more for you than using a traditional real estate agent.
Why do people use Redfin?
Saving on real estate agent fees is a top reason people use Redfin. A Redfin agent charges a listing fee of 1.5%, which is around half of what a traditional real estate agent charges. However, some Redfin reviews claim that Redfin agents offer less hands-on support than conventional realtors. See how real customers rate Redfin's service.
Related reading
If you’re looking for the pros and cons of selling with Redfin, it’s important to compare ALL of your options for saving money. We recommend reading the following resources to learn about other ways to save.
Discount Real Estate Brokers and Agents: Everything You Need to Know: Selling with a discount real estate broker like Redfin is often a very different experience from using a traditional realtor. Learn more about how discount brokers work and how to decide which company is the best fit for your situation.
What Companies Offer the Lowest Real Estate Commission Fees? Redfin offers solid savings for home sellers, but some of its competitors charge even less. Find out which company charges the lowest commission fees.
The Best for Sale by Owner (FSBO) Websites: Want to maximize your savings? Consider rolling up your sleeves by listing your house for sale by owner (FSBO). We’ve compiled a list of the BEST websites for FSBO sellers.
Realtor Fees: Who Pays the Commission and How Much Is It? Wondering how much realtor fees cost? This guide explains what you’ll pay (and how to get discounts) when working with a realtor.
How to Sell Your House without a Realtor: Want to sell your house without a realtor? This guide outlines steps to selling without a realtor, pros and cons, and costs.
Methodology
The Real Estate Witch team evaluated Redfin on various factors, including savings, customer service, online reviews, agent quality, and how it compares to the competition. Our mission is to empower you to make an informed decision about whether Redfin is right for your next real estate transaction.
Our low commission real estate brokerage rankings are based on three key criteria:
- Cost and savings. We compared Redfin’s pricing model to top competitors and average prices across the U.S., including the average listing fee, minimum fees, and any buyer incentives offered.
- Customer service. We performed an in-depth analysis on Redfin’s customer reviews across review sites. We broke down the sentiment of reviews, looking at themes around agent responsiveness, expertise, and meeting customer expectations.
- Ease of use. We evaluated how efficient it is for customers to find, compare, and select an agent through Redfin, evaluating their agent network size, technical platforms, communication methods, and post-transaction support.
Editorial policy
Credible primary sources power our pages. When you hire a service through a link on this page, we may earn a small commission. But this doesn’t influence our advice or ranking methodology. Learn more about Real Estate Witch.
Sources
- National Association of Realtors. “What the NAR Settlement Means for Home Buyers and Sellers.” ↩︎
Linda Acaster says
As a potential Sales Agent for Redfin I was shocked to find Redfin demanding I allow a company that does background checks by requiring me allow this company to access my credit report rather than the company having access to their own database from court reporting. I am not applying for a loan that this company needs to see all my financials. The background check is about hiring employees that are not criminals nor dishonest. This company would have all my information that would expose me to identity theft. I am very disappointed by Redfin . They may be saving a buck hiring this unreputable company who wants to save themselves money, but are opening up themselves to lawsuits.
The Real Estate Witch Team says
Thanks for sharing your perspective on Redfin, Linda. We’re sorry you had such a disappointing experience.
srin ned says
It seems a bit misleading to say that redfin charges 1.5% whereas a standard broker charges 6%. With redfin you still have to pay the buyer’s agent commission (except in some very rare situations), making the total 4.5%, which compares less favorably to the standard 6%
The Real Estate Witch Team says
Great point! We updated this post in February 2021 to make it clear that although Redfin charges a 1.5% listing fee, sellers should still expect to pay a buyer’s agent commission rate of around 2.5-3%.
Altogether, real estate commission fees will cost Redfin sellers about 4-4.5%, which is 20-30% less than selling with a traditional brokerage. You can learn about this fee breakdown in our 4.5% commission guide!