Agent Pronto Reviews

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  Written by Jessica Johansen

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  Edited by Jamie Ayers

Agent Pronto reviews from customers | How it works | Cost | Alternatives

Agent Pronto quickly connects home buyers and sellers with local real estate agents. But it doesn’t provide much value beyond speed and convenience. The company lacks quality control and has spotty customer support. 

We recommend trying low commission companies that offer the same free service with more advantages, such as built-in savings for sellers and buyers, better agent quality, and enhanced customer support.

Should I work with Agent Pronto?

Agent Pronto isn’t worth your time. There’s spotty customer service, no quality control, and zero cost savings (you’ll pay the standard 2.5–3% listing fee). You can get better results and value elsewhere.

We recommend Clever Real Estate or Ideal Agent instead. These companies have lower listing fees (Clever’s 1.5%, and Ideal Agent’s 2%) and agent networks full of top performers. Plus, their customer service teams are helpful and qualified.

That said, Agent Pronto is a free, no-obligation service. There’s no risk in signing up to see what it has to offer. The same goes for the alternative companies we recommend.

You’ll want to compare several companies agents to see who delivers the best service at the most attractive rates.

» Compare the top-performing agents in your area who charge low commission rates.

How does Agent Pronto work?

1. Sign up for Agent Pronto on its website by submitting a form with a few simple questions, such as where you’re looking to buy or sell, the type of property you’re buying or selling, your budget or estimated home value, and your contact information.
2. Within a few minutes, an Agent Pronto concierge will reach out via phone and email to introduce themselves and the service. They’ll also gather additional information if needed, such as your selling timeline.
3. You’ll get an email with 1–2 matches within four hours. The email includes a link to a customer dashboard where you can view additional information about your agent matches, such as their contact information and specialties. It also includes a brief introduction written by the agent.
4. Review your initial matches, and decide whether to request an additional agent match, reach out to agents to schedule interviews, or walk away if you don’t like any of the agents.
5. If you hire an Agent Pronto agent, you’ll sign a listing agreement, and concierges will check in from time to time to ensure your transaction is progressing smoothly. 

How much does Agent Pronto cost?

Agent Pronto is free for home buyers and sellers — all agent matching services are.

But if you’re selling, you still have to cover the average realtor commission. Sellers typically pay 5–6% of the sale price in agent commissions. Half usually goes to your listing agent and half to the buyer’s agent.

Other companies, like discount brokers, pre-negotiate low commission rates with the listing agents in their networks. For example, with Clever Real Estate, you can list your home for 1.5%. The average customer saves $7,000.

Top Agent Pronto alternatives in 2024

We think these three companies are especially good alternatives to Agent Pronto. Each one can help you find a qualified real estate agent, is highly rated by customers, and offers lower listing fees than the national average of 2.83%.

» Want to compare more options? See our full list of the top low commission companies.

Agent Pronto reviews: Major benefits and drawbacks

Agent Pronto reviews are mostly positive, with an average rating of 4.8 out of 5 stars. 

The service is easy to use and provides the names of some local agents to help speed up the agent search process. However, there’s not much value beyond that. 

With no agent quality standards and no savings for customers, Agent Pronto isn’t particularly helpful. For more value, check out Clever, Ideal Agent, and UpNest. These services offer better agent quality control, enhanced customer support, and built-in commission savings.

✅ Easy sign-up

Agent Pronto is faster and easier than a DIY realtor search. You simply enter a few details on its website, and you’ll get connected with a couple of local agents. 

This benefit, however, is not unique to Agent Pronto. It is shared by all agent matching services. 

Customers agree that Agent Pronto delivers on its promise of quick agent referrals:

Overall good experience. Delivered what was promised. The real estate agent that I worked with was professional and responded to questions and concerns in a timely and thorough manner. Would use them in the future and recommend at least to give them a try.”

— Kishore C., Shopper Approved, 3 stars

⚠️ Limited agent choice 

Our mystery shoppers received 1–2 agent matches each from Agent Pronto. Alternative agent matching services (HomeLight, for example) provide up to six potential matches. 

We think the best agent matching services deliver 2–3 targeted matches. You’ll get some variety but not an overwhelming amount.

Additionally, we recommend interviewing 2–3 agents before making a decision to work with one. You’ll be able to compare qualifications and make an informed choice about the agent who best meets your needs. Here are some questions to ask each realtor before choosing who to hire.

Since Agent Pronto sometimes gives just a single match, we recommend using it in tandem with another agent matching service or a DIY realtor search to be sure the agent you select is a good fit.

Past customers say Agent Pronto’s matches are “acceptable”:

Pronto provided an acceptable list of local agents.“

— Thomas B., Shopper Approved, 4 stars

⚠️ Inconsistent customer service

Our mystery shoppers had mixed experiences with Agent Pronto’s customer service team. Some concierges were very smart and helpful. Others weren’t even knowledgeable about the company’s offerings. 

Alternative agent matching services (like Clever and Ideal Agent) are more customer-oriented. These companies require their concierges to be licensed real estate agents with industry experience. The concierges are able to expertly guide buyers and sellers through their transactions and offer informed advice along the way. 

Some Agent Pronto reviews mention lackluster customer service: 

It is unfortunate that you do not follow up with customers during their experience … Perhaps then some of the negative experiences we had with our agent could have been addressed. He was not willing to listen to me and only responded when my husband got involved because of the lack of response to my questions.”

— E.M., Shopper Approved, 3 stars

⚠️ Inadequate customer dashboard 

Agent Pronto gives buyers and sellers a dashboard where they can review some basic details about their agent matches. However, this information doesn’t help customers make an educated realtor choice.

Agent Pronto’s dashboard features contact information, a handful of specialties (if relevant), and an introductory paragraph written by the agent. Though it’s not ideal, it is a step above some alternative agent matching services that don’t have a dashboard and simply provide agent names via text (MyAgentFinder, for example). 

Other services, such as UpNest and HomeLight, give customers much more detailed information to help guide their choice and save time, such as:

• Number and locations of recent sales
• Sales statistics like average days on market and list price accuracy
• An itemized list of services included, such as home staging and drone photography

If you choose to use Agent Pronto, you’ll have to do some independent research elsewhere to find important performance data for your matches. 

Agent Pronto reviews suggest the company doesn’t know much about the agents it endorses:

This Agent Pronto is great. Only problem we had was I don’t think they do any research on the realtor they recommend.“

— Shawn M., Shopper Approved, 4 stars

⛔️ No savings for buyers or sellers

Agent Pronto doesn’t offer any kind of cost-savings benefits for home sellers or buyers. But alternative services do.

For example, Clever pre-negotiates a 1.5% listing commission. On a $400,000 home sale, you’d save $6,000 compared to the typical 3% listing fee.

Some companies also offer home buyer rebates or other buyer savings. Clever offers buyers cash back after closing.

⛔️ Nonexistent agent quality standards 

Agent Pronto claims to work with “top” agents, but it’s not clear how it defines this. The company doesn’t list benchmarks agents must meet to join its network. 

Most alternative agent matching services are transparent about their requirements for agents. These include criteria like:

• Minimum number of years of experience
• Minimum number of deals closed in the past 12 months
• Minimum average rating on Zillow
• Licenses held

It appears any agent can join the Agent Pronto network, regardless of their performance or experience level. Some of the agents our shoppers were matched with had no recent sales or few sales in the shopper’s target area.

We conclude using Agent Pronto offers no value. Buyers and sellers can achieve the same results by simply conducting an online search for “real estate agents near me.” 

Agent Pronto reviews echo the lack of agent quality:

Not a good match. Didn’t know the area well. Did not have good schedule. Would not follow up with clients. Was not present or engaged with vendors.”

— Jessica S., Shopper Approved, 2 stars

Is Agent Pronto legitimate?

Yes, Agent Pronto is a licensed brokerage in Florida and Ontario, Canada. All agent matching services must be licensed to collect fees from agents, which is how they make money. 

Agent Pronto has an A+ rating by the Better Business Bureau, though the company is not BBB accredited. Agent Pronto reviews are generally positive, with an aggregate rating of 4.8 out of 2,940 reviews (read Agent Pronto reviews). 

Founded in 2010, Agent Pronto is owned by CINC Superior Holdings, a subsidiary of Fidelity Financial Services (a title insurance and mortgage company).

The company claims its network of thousands of agents has helped 400,000 customers across the US and Canada.

What is Agent Pronto?

Agent Pronto is a quick and simple way to find a local realtor.

The quality of agents is hit or miss since they don’t have to meet any criteria to join the Agent Pronto network. Agent Pronto’s customer service team provides inconsistent support throughout the agent matching process.

Unlike Agent Pronto, some alternative companies offer built-in commission savings. We recommend trying them to maximize value when buying or selling a home.

FAQ

Methodology

We strive to deliver objective reviews. The Real Estate Witch Team and its mystery shoppers spent a collective 1,400+ hours over a six-week period testing and researching agent matching services. Our goal is to help you find an agent who can get you the best possible value when you buy or sell your home.

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