eXp Realty Reviews

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  Written by Mariia Kislitsyna

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  Edited by Jessica Johansen

eXp Realty is a traditional brokerage with agents nationwide. The company is in the top three US real estate brokerages by volume in 2024.¹

While eXp Realty has many quality agents, its realtors charge full commission (around 2.5–3%). An alternative worth considering is a discount broker — a company that negotiates lower commission with agents so sellers can save. If you’re interested in this option, simply fill out this form to get matched with the best 1.5% agents near you.

» JUMP TO: Alternatives | Customer reviews | How it works | Is it legit? | Locations | News | Bottom line

Who eXp Realty works best for

eXp Realty LLC could be one of the best options to consider if you’re looking for a traditional real estate agent with years of experience and a lot of sales. The company is one of the largest real estate brokerages in the US by both transactions and sales volume. It also emphasizes the continuous education of its agents and provides them with marketing and sales support.

eXp Realty can also be a good fit if you have a luxury property or want to sell as is for cash, since the brokerage offers additional services specifically for these types of sellers.

However, eXp Realty might not be the best choice if you want to save on realtor commission while still receiving full service. In this case, a discount broker may be a better fit.

eXp Realty vs. top discount brokers

Traditional brokerages typically charge a listing fee of around 2.5–3%. Discount brokers like Clever Real Estate and Redfin charge only 1.5%, which could save you thousands of dollars in realtor commissions.

Here’s what those savings could look like on a $400,000 home sale:

	Traditional brokerage	Discount broker
Listing fee	$12,000 (3%)	$6,000 (1.5%)
Buyer’s agent fee	$12,000 (3%)	$12,000 (3%)
Total realtor commission	$24,000 (6%)	$18,000 (4.5%)
Savings	$0	$6,000

These savings don’t come at the expense of quality. The top discount brokers offer full service (just like traditional brokerages) and vet agents in their network so you can easily connect with top-producing agents.

💰 Want to pay less in realtor fees? Use our free agent finding tool to connect with local realtors who charge a 1.5% listing fee (half the usual rate). Fill out a short form, and compare agent matches from your inbox.

eXp Realty reviews: What customers say

Review site	Rating
BBB	1.5/5 (62 reviews)
Consumer Affairs	2.5/5 (11 reviews)
Experience.com	5/5 (2,838 reviews)
Trustpilot	3/5 (24 reviews)
Yelp	4/5 (149 reviews)
Average rating	4.8/5 (3,084 reviews)

eXp Realty reviews differ significantly across platforms. Experience.com has an overwhelmingly positive rating of the company, but review sites like the Better Business Bureau and Consumer Affairs display much lower customer satisfaction.

A client’s experience can vary widely depending on the agent they choose. While eXp Realty puts a lot of effort into training its agents, the realtors all have different work styles and might offer different services.

✅ What customers love

Agent expertise and professionalism. Many buyers and sellers leave reviews for eXp Realty praising a particular agent and their service and support along the way.

We had the absolute pleasure of working with Mary as our buyer agent, and we couldn’t be happier with the experience. From the very beginning, Mary was incredibly generous with her time, ensuring we felt comfortable and informed every step of the way. Her expertise was particularly evident when she helped us negotiate a really good price for our house, ensuring we got the best possible deal.

We can’t thank Mary enough for her exceptional service. If you’re looking for a knowledgeable, dedicated, and genuinely caring buyer agent, we wholeheartedly recommend Mary. She truly made our dream of homeownership a reality.”

— Kateryna F., May 2024, Yelp

Quick selling time. Customers often praise the speed of the selling process, which exceeded their expectations.

Huge thank you to Eric Gedalje! He has been a phenomenal listing agent for me as he has sold 7 properties for me so far in a short time period. As a real estate entrepreneur of two decades, I have high expectations when it comes to service and performance. Eric passes the test on both. He has earned the title of highest producer in Lake Havasu as well as all of Mohave County for good reason… I look forward to a prosperous future with Eric and The Gedalje Group!”

— Joe F., October 2024, Experience.com

❌ Common complaints

Inconsistent experience. Plenty of eXp Realty reviews highlight great real estate agents. However, there are also many customers who were unhappy with their agent.

Unresponsive agents. Customers often mention communication issues and difficulty reaching agents.

Not given enough time to read the signing real estate listing contract, pressured to sign and then ignored my questions for hours and days. Avoid at all cost. Not cooperating, just terrible experience so far, lots of stress.”

— Flora, March 2024, Consumer Affairs

How eXp Realty works

eXp Realty has full-service agents who can help you buy or sell. Here’s what the process looks like:

1. Connect with an agent. You can search for an agent in your area on eXp Realty’s website. Each agent has a bio that includes their specialties and contact info so you can compare agents and reach out to them. You can also complete a contact form after getting a free home value estimate or looking at homes for sale on the company website.
2. Sign a contract. If you’re a seller, you have to sign a listing agreement to start working with one of the real estate agents. In many cases, buyers also have to sign a contract before touring homes.
3. Sell or close on a house. Your listing agent or buyer’s agent will support you throughout your real estate transaction, from listing your home or finding houses to view to helping you with negotiations and paperwork.

eXp Realty services

Generally, you can expect these services if you use an eXp Realty agent to sell:

• A listing on the MLS
• A home evaluation and market analysis
• Marketing support
• Pricing advice
• Staging assistance
• Open house management
• Referrals to home inspectors, photographers, and other professionals
• Negotiation assistance
• Support with paperwork

Buyers can also expect full service. However, services can vary depending on your location and agent. Before signing with an eXp realtor, talk to them to understand the exact services they provide.

Additional services

Is eXp Realty a legit company?

Yes, eXp Realty is a legitimate real estate brokerage headquartered in Bellingham, Washington.

eXp Realty was founded in 2009 by Glenn Sanford and went public in 2013.² In the second quarter of 2024, the company reported $51.9 billion in transaction volume and nearly $1.3 billion in revenue.³

As of the end of 2024, eXp Realty has more than 87,000 agents and is available in over 24 countries.⁴ The company operates in North America, South America, Europe, Asia, Africa, Australia, and Oceania.

eXp Realty locations

eXp Realty is available in all 50 states. You can find agents in your area here.

eXp prides itself on being a cloud-based brokerage. It has headquarters in Bellingham, Washington, and only a few offices in states that require it. Typically, its brokers work from home offices and coworking spaces.

eXp Realty news and updates

Bottom line: Should I use eXp Realty?

eXp Realty is one of the largest brokerages in the country for a reason. It’s a reputable company that will likely have agents in your area, so it may be worth looking into.

We recommend talking to a few agents before choosing one, since your agent can make a big difference in your buying or selling experience. Look for a professional who knows your local market and offers the best value for your money.

FAQ

Related reading

What Companies Offer the Lowest Real Estate Commission Fees? Compare companies like Clever, Redfin, and Ideal Agent to see which company can offer you the best commission rates.

Realtor Fees: Who Pays the Commission and How Much Is It? This guide walks you through typical realtor fees (and how to get discounts) to give you an idea of how much you’ll pay.

How to Find a Real Estate Agent: Learn about tools, referrals, and online searches that can lead you to the right agent. You’ll also find out how to vet realtors and what qualities to look for.

Sources

1. RealTrends, “Top Real Estate Brokerages By Volume in 2024.” ↩︎
2. eXp LIFE, “eXp Realty Timeline: From 2009 to Today, a Story of Growth and Success,” Sept. 2024. ↩︎
3. eXp World Holdings, Inc., “eXp World Holdings Reports Q2 2024 Results.” ↩︎
4. eXp Realty, “We’re Built for This,” accessed Nov. 2024. ↩︎
5. Inman, “eXp Posts Modest Revenue Gain, Reaching $1.2B in 3rd Quarter,” Nov. 7, 2024. ↩︎
6. eXp World Holdings, Inc., “eXp Realty Ignites Global Expansion: Türkiye, Peru, and Egypt Set to Join in 2025,” Oct 28, 2024. ↩︎
7. Inman, “eXp Agrees to Pay $34M to Settle Antitrust Commission Lawsuits,” Oct. 7, 2024. ↩︎
8. HousingWire, “eXp Realty Adds New Affiliate with a Presence in 20 States,” Sept. 27, 2024. ↩︎
9. eXp World Holdings, Inc., “eXp Realty Introduces eXp Elevate Coaching to Transform Agent Success,” May 9, 2024. ↩︎